PRIVACY POLICY 

Privacy Policy for SMHF Particles

SMHF Particles is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or use our services.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

• Personal Information: Name, email address, postal address, phone number, and payment information.

• Usage Information: Information about your interaction with our website, including IP address, browser type, pages visited, and the time and date of your visit.

• Order Information: Details about the products you purchase, shipping address, and payment information.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders.

• Communicate with you regarding your order and provide customer support.

• Improve our website and services.

• Send you promotional offers, newsletters, and marketing materials (you can opt out at any time).

• Analyse website usage and customer behaviour to enhance user experience.

We will only process your personal data where we have a lawful basis for doing so under the UK GDPR. The lawful bases we rely on are:

• Your consent (where applicable).

• Performance of a contract (e.g., fulfilling your order).

• Compliance with a legal obligation.

• Legitimate interests, such as improving our services.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to protect your information and use it solely for the purpose of providing their services.

• Legal Requirements: We may disclose your information if required to do so by law or to comply with valid legal requests from public authorities (e.g., law enforcement).

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Security of Your Information

We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it. These include:

• Secure servers.

• SSL technology for encrypted data transmission.

• Access controls to limit who can access your data.

While we take these measures to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can ask us to correct inaccurate or incomplete data.

• Right to Erasure: You can request the deletion of your data where there is no lawful reason for us to keep it.

• Right to Restrict Processing: You can request we limit the way we process your data in certain circumstances.

• Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

• Right to Object: You can object to the processing of your data for direct marketing or based on our legitimate interests.

To exercise your rights, please contact us at [Your Contact Information]. We will respond within one month of receiving your request, as required by law.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that collect standard internet log information and visitor behaviour data. Cookies help us:

• Understand how you use our website.

• Improve website functionality.

• Deliver a personalised experience.

You can manage your cookie preferences through your browser settings. For more information about cookies and how we use them, please refer to our [Cookie Policy].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these other websites and encourage you to read their privacy policies when you visit them.

8. Changes to Our Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by posting the updated policy on our website. Please review this page periodically to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

SMHF Particles

Thank you for visiting SMHF Particles and trusting us with your personal information.